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Policies

Terms of service

Welcome to Novachistore. By accessing or using our website (https://novachistore.com) or placing an order, you agree to the following Terms and Conditions. Please read them carefully.
 
1. Company Information
This website is owned and operated by Novachistore.
Business Address:
13, Mermaid Quay, Cardiff, South Glamorgan, CF10 5BZ, United Kingdom
Email: contact@novachistore.com
Phone: +44 74 14 66 11 65
 
2. Use of the Website
By using our website, you confirm that:
  • You are at least 18 years old, or have permission from a parent/guardian.
  • You will not misuse the website, attempt fraudulent activity, or engage in any unlawful actions.
  • You will provide accurate information when placing an order or creating an account.
3. Product Information
We aim to ensure all product descriptions, images, and information are accurate and up to date.
Please note:
  • Product colours may vary slightly depending on device screens.
  • Product availability may change without notice.
  • All items are described clearly, including condition and sizing where applicable.
4. Pricing & Payments
  • All prices are listed in GBP (£).
  • Accepted payment methods appear at checkout.
  • An order is confirmed only after payment is successfully processed.
  • We reserve the right to update pricing at any time.
5. Shipping & Delivery
  • Orders are processed within 1–3 business days.
  • UK delivery typically takes 3–6 business days after dispatch.
  • Delivery estimates may vary due to courier delays or high-volume periods.
Full details can be found in our Shipping Policy.
 
6. Returns & Refunds
Customers have 30 days from the date of delivery to request a return.
  • Returned items must be unused and in original packaging.
  • Refunds are issued within 14 business days after inspection.
See our Refund & Return Policy for complete instructions.
 
7. Intellectual Property
All content on novachistore.com, including text, images, designs, logos, and graphics, is owned by Novachistore or licensed for use.
You may not copy, distribute, or reproduce any content without written permission.
 
8. Limitation of Liability
Novachistore is not responsible for:
  • Delays or loss caused by courier services
  • Issues resulting from incorrect customer-provided information
  • Events outside our control (weather, strikes, disruptions, etc.)
Our liability is strictly limited to the amount you paid for the purchased product.
 
9. Changes to These Terms
We may update or modify these Terms & Conditions at any time.
 Changes take effect once posted on this page.
 Continued use of the website implies acceptance of the updated terms.
 

10. Contact Us
For questions regarding these Terms & Conditions: