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Policies

Refund policy

At Novachistore, we want every customer to be happy with their purchase. If something isn’t right, we’re here to help. Please review our updated policy below.

Return Period

You may request a return within 30 days of receiving your order.
To qualify for a return, items must be:

  • Unused and unwashed
  • In original condition
  • In original packaging with all tags attached

 

We do NOT accept returns for items that show signs of wear or damage caused after delivery.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance products
  • Gift cards
  • Items returned without original tags or packaging

 

How to Start a Return

To begin a return, email us at contact@novachistore.com within 30 days of delivery.
Please include:

  • Your order number
  • The item(s) you want to return
  • The reason for the return

 

Our support team will provide a Return Authorization and return instructions.Return Shipping Costs

  • If the item is defective, damaged, or incorrect, Novachistore will cover the return shipping cost.
  • For all other returns (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping.

 

Refunds

Once we receive and inspect the returned item, you will be notified by email.
If approved:

  • A refund will be issued to your original payment method
  • Processing time: up to 14 business days

 

Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.Exchanges
We do not offer direct exchanges.
If you need a different size or style:

  1. Return the original item for a refund
  2. Place a new order with the correct item

 

Damaged, Defective, or Incorrect Items
If your order arrived damaged or you received the wrong product, contact us within 48 hours of delivery:
📩 contact@novachistore.com

Please include photos so we can resolve the issue quickly.
We will provide either a replacement or a full refund, including shipping costs.

Late or Missing Refunds

If your refund has not appeared after 14 business days:

  • Check with your bank or card provider
  • If still not visible, email us at contact@novachistore.com we will assist immediately.

Contact Us

For any questions about returns or refunds, you can reach us here: