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Shipping policy

At Novachistore, we aim to deliver all orders quickly, safely, and reliably. Please review our updated shipping details below.
 
 
Where We Ship
We currently ship within the United Kingdom only.
 
Order Processing Time
  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Method & Delivery Time (UK)
We use trusted UK courier partners.
Estimated delivery time after dispatch:
  • Standard Delivery (UK): 3–6 business days
Delivery times may vary due to courier delays, weather conditions, or high-volume periods outside our control.
 
Shipping Costs

We currently offer:
  • Free standard shipping on all UK orders.
Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:
  • Tracking number
  • Courier details
  • Link to track your parcel
Tracking updates may take up to 24–48 hours to appear after dispatch.
 
Delivery Issues

If your order is:
  • Delayed
  • Lost
  • Delivered damaged
Please contact us at contact@novachistore.com with your order number.
 We will assist you and coordinate with the courier to resolve the issue promptly.
 
Incorrect Shipping Information

Please double-check your address at checkout.
Novachistore is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
 
Questions or Support?

If you need assistance with your order or shipping details, you can reach us at: