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Policies

Privacy policy

Welcome to Novachistore (“we”, “us”, “our”).We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share your data when you visit our website https://novachistore.com
or make a purchase.
By using our website, you agree to the terms outlined below.

1. Information We Collect
A. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

B. Order & Transaction Information

  • Products purchased
  • Payment method and partial transaction details
  • (Payments are processed securely by third-party providers; Novachistore does not store full card details.)

C. Technical & Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and website interactions
  • Cookies and analytics data

D. Communication Data

  • Messages or inquiries sent to customer support

2. How We Use Your Information
We use your data only for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Sending order updates, confirmations, and tracking
  • Responding to support requests
  • Improving website performance and customer experience
  • Preventing fraud and ensuring security
  • Meeting legal and regulatory obligations

We do not use your information for unrelated purposes without your consent.

3. Information Sharing

Your information is never sold, rented, or traded.
We may share data only with:
A. Trusted Third-Party Providers

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and security services
  • Analytics and performance tools

B. Legal Authorities
When required to comply with law, court orders, or investigations.

C. Fraud Prevention
To protect our customers and store from fraudulent activity.

4. Cookies & Tracking Technologies

We use cookies to:

  • Operate core website functions (such as cart storage)
  • Remember user preferences
  • Improve navigation and user experience
  • Analyze website performance

Cookies can be disabled in your browser, but some site features may not work correctly.

5. Data Security
We protect your information with:

  • SSL-secure browsing
  • Encrypted payment gateways
  • Restricted internal data access
  • Regular security monitoring

Although no online system is perfect, we take strong steps to safeguard your personal data.

6. Your Rights

Depending on your location (including GDPR / UK GDPR), you may request to:

  • Access your personal data
  • Correct or update information
  • Delete your data
  • Restrict or object to processing
  • Withdraw marketing consent
  • Request data portability

You can contact us at contact@novachistore.com to exercise these rights.

7. Children’s Privacy

Novachistore does not knowingly collect information from children under 13.
If such data is discovered, it will be deleted immediately.

8. Contact Information